Return Policy

We are committed to providing high-quality seeds and trees. We understand that returns may sometimes be necessary, and we have established a clear and fair policy to ensure your satisfaction.

🌱 Seed Return Policy

We accept seed returns under the following conditions:

• Return Window: You must initiate your return request within 48 hours of receiving your order to ensure seed freshness and viability.
• Seed Condition: Seeds must be unopened, stored at room temperature, and in their original packaging.
• Return Process: Contact us via email to receive return instructions. (info@recoltesauvage.com)
• Return Shipping Costs: Return shipping costs are the responsibility of the customer.
• Refunds: Once we receive and inspect the returned seeds, we will issue a prompt refund to your original payment method.

Exceptions

• Acorns and Grafts: Due to their perishable nature and specific storage requirements (refrigeration), we do not accept returns.
• Live Trees: Live trees cannot be returned. However, we guarantee their quality and offer a specific warranty detailed below.

🌳 Live Tree Warranty

We guarantee that you will receive healthy, vigorous trees. Their growth and success in your garden depend on several factors, including soil quality, sunlight, watering, climate, and proper care.

Recommendations for Successful Planting

• Plant your trees as soon as possible after receiving them.
• Choose a good soil and a sunny location.
• Mulch and water regularly throughout the first year to support root establishment.

If Your Tree Does Not Survive the First Year

• Contact us with detailed photos so we can help identify the cause.
• If the tree has been properly cared for, we offer a replacement of the tree or a voucher equivalent to the value of the plant when purchasing for a new order.

📌 For more details, write to us at info@recoltesauvage.com

📩 Contact Us

If you have any questions or need assistance with a return, please do not hesitate to contact us. We are here to support you and ensure the best experience with our products.