Sales, Shipping & Return Policy

Récolte Sauvage

This page outlines essential information regarding payments, shipping, delivery timelines, and return policies.

Shipping Areas

We ship our products across Canada.

Order Tracking

Each shipped order includes a tracking number. It can be accessed:

• directly on our website
• in your shipping confirmation email
• on the Canada Post website

Shipping Fees

Shipping fees are calculated according to Canada Post rates.

• Shipping fees are non-refundable once the shipping label has been created
• Transportation fees are not refundable by the seller, even in the case of returns or cancellations after shipment
• We now offer, for certain plants, free shipping on orders of $150 or more (before taxes)

Important Plant Shipping Conditions

Due to logistics and plant survival considerations:

• Plants in 1-gallon pots or larger are not shipped
• Only plants in bare-root form or pots smaller than 1 gallon are eligible for shipping

If an order includes plants 1 gallon or larger, we reserve the right to:

• replace them with equivalent bare-root plants
  or
• substitute with smaller, shippable plant sizes

Wholesale & Professional Orders

We offer tailored solutions for professional orders:

• Pallet shipping via third-party carriers (e.g. GLS Canada)
• Internal transport may be available in certain cases
• On-site pickup available by appointment at our production center

Special pricing and payment terms may apply for agricultural businesses, landscaping companies, and institutional clients.

📧 info@recoltesauvage.com

Order Processing & Shipping Schedule

Shipments follow a seasonal schedule adapted to planting periods:

• Orders placed between October 2 and May 15 → shipped in May and June
• Orders placed between May 16 and October 1 → shipped in October and November

Once shipped, orders are sent via Canada Post Expedited Parcel with an average delivery time of 2 to 3 business days.

We are not responsible for:

• carrier delays
• lost or misdelivered packages
• shipping errors made by the carrier

On-Site Pickup

On-site pickup is available by appointment from May 1 to September 30 each year.

📍 Production site: Saint-Didace, Quebec, Canada

Return & Refund Policy

General Conditions

• Return shipping costs are the responsibility of the customer
• Original shipping fees are non-refundable
• If a return is approved, shipping costs will be deducted from the issued credit

Restocking Fee

All approved returns are subject to a 10% restocking fee

Non-Returnable Items

• Acorns and grafting material: non-returnable (perishable products)
• Living trees: non-returnable (quality guarantee applies instead)
• Perishable or sensitive plant material: non-returnable depending on category

Returnable Items (under conditions)

• Seeds: returns accepted under specific conditions
• Non-plant items (e.g., decorative goods): accepted if returned in original condition

Order Cancellation

Orders may be cancelled only before shipment.

Once an order has been shipped, it can no longer be cancelled.

Payment Methods

We accept the following secure payment methods:

• Interac e-Transfer (available at checkout)
• Credit card (secure online payment)

Orders are confirmed only once full payment has been received.

Quote Validity

All quotes are valid for 30 days from the date of issue.

Contact Information

For any questions:
info@recoltesauvage.com