You have a
question ?
What is plant hardiness?
Plant hardiness refers to a plant’s ability to withstand the climatic conditions of a given region, particularly the coldest winter temperatures recorded.
Québec is divided into several hardiness zones, ranging from 1 (very cold) to 5 (milder). Knowing your zone helps you choose plants suited to your climate.
How do I determine my hardiness zone?
Here is an overview of the main zones in Québec:
- Zone 5b: Montréal, Laval, Longueuil, Vaudreuil
- Zone 5a: Montérégie, Lower Laurentians, Gatineau
- Zone 4b: Québec City, Centre-du-Québec, Trois-Rivières
- Zone 4a: Beauce, Lévis, Gaspésie (south shore)
- Zones 3b and 3a: Laurentians, Charlevoix, Saguenay, Bas-du-Fleuve
- Zones 2a and 1b: Northern regions such as Rouyn-Noranda and Chibougamau
For a more precise search, visit the website of Natural Resources Canada.
👉 Find your zone here: Ressources Naturelles Canada
How do I properly receive and store my bare-root plants?
What if my tree doesn't survive its first year?
We guarantee that our trees are alive and in good health at the time of shipping. Their success afterward depends on several factors: soil quality, sunlight, watering, climate, etc.
🌱 Tips to Ensure Successful Establishment
- Plant in quality soil and in a location suited to the plant.
- Mulch and water regularly throughout the first year.
🔍 If Your Tree Does Not Survive
- Send us an email with detailed photos. We will help you understand the cause.
- Depending on the care provided, we may offer:
- A replacement, or
- A coupon up to the value of the plant for a future order.
Each case is evaluated individually.*
Discussions are conducted in good faith and with mutual respect. Any inappropriate behavior or language will not be tolerated.
What are the store’s opening hours?
Currently, we are open by appointment only for online order pickups.
Our store will soon open without an appointment—follow us for updates!
Opening hours (from May 1st to October 31st each year, by appointment):
- Monday: Closed
- Tuesday: Closed
- Wednesday: 1:00 PM – 7:00 PM
- Thursday: 1:00 PM – 8:00 PM
- Friday: 1:00 PM – 8:00 PM
- Saturday: 1:00 PM – 8:00 PM
- Sunday: 1:00 PM – 6:00 PM
Is it possible to pick fruit directly at your site?
We are currently preparing several fields where fruit picking will be possible in the coming years. Their opening will be announced gradually over time.
With more than 400 varieties of fruit trees spread over nearly 15 hectares of forest, our site is becoming and remains the largest edible forest in permaculture in the country. You will also find facilities designed to offer you a unique experience of discovery in the heart of an exceptional natural environment.
How is your company environmentally responsible and eco-friendly?
- We grow our plants without any chemical inputs and prioritize organic sources. While we do not hold an official certification, our standards, guidelines, and specifications are specifically adapted to the ecological reality of our region. We are committed to preserving the environment while promoting sustainable and responsible production.
Are you looking for employees/interns?
- Our needs are constantly evolving, and opportunities may arise at any time. We invite anyone interested to send us their resume at info@recoltesauvage.com, whether for work on the farm, in the orchard, or in the processing facility.
Do you take back used pots?
- Yes, absolutely! We encourage the reuse of pots to give them a second life. You can bring them back to us so we can clean and reuse them in our nursery. A small gesture for the environment that makes a big difference! 🌱
Shipping and pick-up
How Does Shipping Work?
🌱 Seeds
- Worldwide shipping via Canada Post with a simple postage stamp.
- Estimated delivery time: 1 to 3 weeks.
- We always include a few extra seeds beyond the indicated quantity.
- Depending on the season and your climate, you can either stratify the seeds naturally outdoors or prepare them indoors.
🌳 Trees and Shrubs
- Shipped via expedited parcel service with Canada Post.
- Average weight: 400-500 g per tree, packed with wood shavings.
- Our boxes vary in size and can hold multiple trees.
- Shipping costs are automatically calculated at checkout based on your address.
Shipping Schedule
Orders follow a precise shipping schedule to ensure optimal planting and product preservation:
- Orders placed between October 2 and May 15 → Shipped in May.
- Orders placed between May 16 and October 1 → Shipped in October and November.
📍 Local Pickup
- Available in Saint-Didace, Québec.
- Select this option at checkout, then choose a date. We will coordinate pickup via email.
- From May 1 to September 31, you can pick up your order directly at our production center by appointment.
Return Policy
Our Commitment to Quality
We are committed to providing high-quality seeds and trees. We understand that returns may sometimes be necessary, and we have established a clear and fair policy to ensure your satisfaction.
🌱 Seed Return Policy
We accept seed returns under the following conditions:
- Return period: You must initiate your request within 48 hours of receiving the seeds to ensure their freshness and viability.
- Seed condition: Seeds must be unopened, stored at room temperature, and in their original packaging.
- Return process: Contact us by email to receive return instructions. (info@recoltesauvage.com)
- Return shipping costs: The return shipping fees are the customer’s responsibility.
- Refund: After receiving and inspecting the returned seeds, we will issue a prompt refund to your original payment method.
Exceptions
- Acorns and grafting scions: Due to their perishable nature and specific storage requirements (refrigeration), returns are not accepted.
- Live trees: Trees cannot be returned. However, we guarantee their quality and offer a specific warranty detailed below.
🌳 Live Tree Warranty
We guarantee that you will receive healthy and vigorous trees. Their growth and success in your garden will depend on various factors, including soil quality, sunlight, watering, climate, and proper care.
Recommendations for Successful Establishment
- Plant your trees promptly after receiving them.
- Choose good soil and a sunny location.
- Mulch and water regularly throughout the first year to promote root establishment.
If Your Tree Does Not Survive the First Year
- Contact us with detailed photos so we can help identify the cause of the issue.
- If the tree was properly cared for, we offer either:
- A replacement, or
- A discount voucher equal to the plant’s purchase value for a future order.
📌 For more details, write to us at info@recoltesauvage.com
📩 Contact Us
If you have any questions or need assistance with a return, don’t hesitate to contact us. We are here to help and ensure you have the best possible experience with our products.
Legal Notice
Legal Notice
1. Website Publisher
This website is operated by Récolte Sauvage, a company based in Saint-Didace, Quebec, Canada, registered under number 2266272469 in the Quebec Business Registry.
2. Intellectual Property and Copyright
All elements of the Récolte Sauvage website (texts, images, videos, cultivation guides, descriptions, databases, blog, shop, commercialized products) are protected under Canadian and Quebec intellectual property laws, including the Copyright Act (R.S.C., 1985, c. C-42) and the Civil Code of Quebec.
- Images and Illustrations: Any unauthorized reproduction or use is strictly prohibited and may be subject to legal action under applicable laws.
- Plant Varieties and Patents: Some plant varieties may be protected by patents or plant breeder’s rights under the Plant Breeders’ Rights Act (S.C. 1990, c. 20). Purchasing a plant does not grant the right to propagate it without prior authorization.
- Prohibited Reproduction: Any copying, reproduction, or distribution, even partial, is strictly forbidden without prior written permission.
3. Advertising and Affiliation
This website may contain links to partners or affiliates. We are not responsible for the content of external websites or the practices of these companies. Any advertisements displayed comply with the applicable laws regarding transparency and truthfulness of information.
4. Misrepresentation and Defamation
We are committed to publishing only accurate and verified information. Any attempt to spread false information about our company, products, or services may result in legal action.
If any content is deemed defamatory or inaccurate, we reserve the right to remove it and take legal action if necessary.
5. Limitation of Liability
We strive to keep our website up to date, but we cannot guarantee 100% accuracy of the information provided.
- We are not responsible for any consequences resulting from the misinterpretation or misuse of the information on this website.
- The information provided (e.g., cultivation guides, planting techniques, maintenance methods) is for informational purposes only. It is the user’s responsibility to ensure its suitability for their specific situation.
6. Applicable Law and Jurisdiction
This website is governed by the laws in force in Quebec and Canada. Any dispute arising from the use of this site or its content shall be subject to the jurisdiction of the courts of the Judicial District of Trois-Rivières, Province of Quebec, Canada.
7. Limited Liability
We strive to provide accurate and up-to-date information on Récolte Sauvage, but we cannot guarantee the complete absence of errors or omissions.
- The user acknowledges that they use this website at their own risk.
- We disclaim all liability for direct or indirect damages resulting from the use of this website and its products, including errors in product descriptions, shipping delays, or order losses.
8. Personal Data Protection
We collect certain personal information as part of orders placed on our website and the use of our online store.
- These data are processed in compliance with the Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5) and the General Data Protection Regulation (GDPR) for European users.
- Users can exercise their right to access, rectify, or delete their data by contacting us at info@recoltesauvage.com.
- We do not sell or share this data with third parties without explicit consent.
9. Links to Third-Party Websites
Our website may contain links to external websites (e.g., hardiness zone resources, partners, suppliers). We are not responsible for the content of these sites or any changes made after their publication. Access to these sites is at the user’s sole responsibility.
10. Force Majeure
We shall not be held liable for the failure to fulfill an obligation in the event of force majeure, including (but not limited to):
- Natural disasters (storms, fires, floods)
- Strikes, pandemics, government restrictions
- Transport or logistics issues beyond our control
11. Changes to the Legal Notice
We reserve the right to modify this legal notice at any time. Users are encouraged to review it regularly to stay informed of any updates.
12. Contact and Reporting
If you notice an error, wish to report content, or have a question about our legal notice, please contact us at info@recoltesauvage.com.
Privacy Statement
Privacy Policy
At Récolte Sauvage, we value the protection of your personal data. This privacy policy explains how we collect, use, and share your information when you visit our website www.recoltesauvage.com and make purchases through our online store.
By using our site, you agree to the practices described in this policy.
1. Collection of Personal Information
We collect certain personal information when you use our site, including when you:
- Create an account on our online store
- Place an order
- Fill out a contact form
- Subscribe to our newsletter
The information collected may include:
- Your first and last name
- Your email address
- Your phone number
- Your shipping address
- Payment information (managed via secure third-party providers)
- Your purchase history and preferences
We also collect certain technical data (IP address, browser type, operating system) for analysis and website optimization purposes.
2. Use of Personal Information
We use your information to:
- Process and ship your orders
- Contact you if needed regarding an order
- Send you marketing communications (with your consent)
- Improve our website and personalize your user experience
- Comply with legal and regulatory obligations
3. Sharing of Personal Information
We do not sell or rent your personal data. However, we may share certain information with trusted third parties when necessary, including:
- Payment providers (e.g., Visa, Mastercard, Interac, Stripe, PayPal) to secure transactions
- Shipping carriers and delivery services to fulfill your orders
- Analytics tools to optimize our website
- Legal obligations, if required to comply with a request from competent authorities
These third parties are required to respect the confidentiality of your information and may only use it within the scope of the services they provide on our behalf.
4. Customer Rights Regarding Their Personal Information
You have the right to:
- Access your personal information
- Modify or update your data
- Request the deletion of your information (subject to legal obligations)
- Object to the use of your data for marketing purposes
To exercise your rights, please contact us at info@recoltesauvage.com.
5. Use of Cookies
Our website uses cookies and similar technologies to:
- Improve navigation and user experience
- Analyze traffic and measure audience engagement
- Provide personalized offers
You can configure your browser to refuse cookies or manage them as you prefer. However, some site features may be limited without cookies.
6. Data Security
We implement technical and organizational measures to protect your information against unauthorized access, loss, or disclosure. Our transactions are secured via SSL encryption, and access to data is restricted to authorized personnel only.
7. Changes to the Privacy Policy
We may update this privacy policy to reflect legal or technical changes. Any modifications will be published on this page, and if necessary, we will notify you via email.
8. Contact Information
For any questions or requests regarding this privacy policy, you can contact us at:
Récolte Sauvage
Email: info@recoltesauvage.com
Payment and Shipping Cost
Payment and Shipping Information
This page provides all essential information regarding payments, shipping options, delivery times, and return policies.
Shipping Areas
We ship our products throughout Canada.
Order Tracking
A tracking number is provided for each shipped order. This number is accessible directly on our website and in the shipping confirmation email. You can also track your package using this number on the Canada Post website.
Shipping Fees
Shipping fees are based on Canada Post rates and are non-refundable once the shipping label has been created.
Conditions for Bulk or Professional Orders
We offer pallet shipping via third-party carriers such as GLS Canada. In certain cases, we also have our own transport units.
You may also pick up your orders directly from our production center by appointment.
For professionals in the agricultural, institutional, or landscaping sectors, different pricing and payment methods may apply. Please contact us for more information: 📧 info@recoltesauvage.com.
Order Processing and Shipping Times
Order shipments follow a specific schedule based on optimal planting and storage conditions:
- Orders placed between October 2 and May 15 → Shipped in May and June.
- Orders placed between May 16 and October 1 → Shipped in October and November.
Once shipped, your order will be sent via Canada Post Expedited Parcel, with an estimated delivery time of 2 to 3 business days.
We are not responsible for errors, omissions, or delays caused by the carrier. Shipping is at your discretion and responsibility.
On-Site Pickup
From May 1 to September 31, you can pick up your order directly at our production center in Saint-Didace, QC, Canada, by appointment.
Return and Refund Policy
- Acorns and scions: Due to their perishable nature and specific storage conditions (refrigeration), no returns are accepted.
- Live trees: Returns are not possible, but we guarantee their quality and apply a specific warranty (see warranty section).
- Seeds: Returns are accepted under certain conditions (see our Return Policy).
- Other items (e.g., ornaments, frames, etc.): Returns are accepted if the items are intact.
- Return fees: Return shipping costs are the customer’s responsibility.
Order Cancellations
Orders can be canceled until the moment of shipment.
Accepted Payment Methods
We offer several secure payment options:
- Interac e-Transfer: Available directly when finalizing your order in the cart.
- Credit Card: Secure online payment.
💡 Your order and fruit trees will only be reserved after full payment has been received.
Quotes
Quotes are valid for 30 days from the date of issue.
Additional Information and Contact
If you have any questions, please visit our FAQ section or contact us:
📧 Email: info@recoltesauvage.com
📍 Récolte Sauvage
Terms and Conditions of Use
Terms and Conditions of Use
By using our services and accessing our online store, you agree to these Terms and Conditions. Please read them carefully before placing any order. This agreement constitutes a legal contract between you (the user) and Récolte Sauvage, governing the use of our website and the purchase of our products.
1. Ownership of the Site The site Récolte Sauvage is the exclusive property of Samuel Lalonde, a company registered under 2266272469, with its headquarters located in Saint-Didace, Quebec, Canada. All rights related to the site and its content, including text, images, videos, graphics, logos, blogs, products, and other intellectual property elements, are protected by Canadian and Quebec intellectual property laws, including the Copyright Act (R.S.C., 1985, c. C-42) and the Civil Code of Quebec.
2. Copyright and Intellectual Property The resources provided on this site, including all product pages and descriptions, are protected by copyright. It is forbidden to reproduce, distribute, or modify any content without the explicit permission of Récolte Sauvage. Purchasing products does not grant any rights to the site’s content.
3. Responsibilities and Obligations of the Business We are committed to providing quality products, adhering to the announced delivery timelines, and meeting our customers’ expectations for customer service. However, Récolte Sauvage cannot be held responsible for errors or omissions, service interruptions, or any other unforeseen consequences resulting from the use of the site.
4. Conditions for Using the Online Store Using our online store is subject to the creation of a valid customer account. You agree to provide accurate and complete information when registering your account. It is your responsibility to maintain the confidentiality of your login information.
5. Modification of Terms and Conditions We reserve the right to modify these Terms and Conditions at any time. In the event of a significant change, we will inform you through our website or by email. It is your responsibility to regularly check this page for updates.
6. Termination of the Agreement We reserve the right to terminate or suspend your account if you do not comply with these Terms and Conditions. In case of termination, you will be notified by email, and your access to the online store will be suspended.
7. Contact Information For any questions or clarification regarding our Terms and Conditions, please contact us at the following address: info@recoltesauvage.com
8. Limitation of Liability Under no circumstances shall Récolte Sauvage be held liable for direct, indirect, special, or consequential damages, including but not limited to the loss of profits or data, arising from the use of the site or the purchase of products.
9. Privacy and Data Protection We are committed to protecting your personal information. The information collected during the purchase process will be used solely to process your orders, improve our service, and comply with our legal obligations. Please refer to our Privacy Policy for more information.
10. Governing Law and Dispute Resolution These Terms and Conditions are governed by the laws of Quebec and Canada. Any dispute will be subject to the exclusive jurisdiction of the courts in Trois-Rivières, Quebec, Canada.
11. Consent By using our site and making purchases, you fully accept the terms outlined in this document. If you do not accept these terms, please refrain from using our site.
Our Guarantees
- Acorns and Grafting Scions: Due to their perishable nature and specific storage requirements (refrigeration), returns are not accepted.
- Live Trees: Trees cannot be returned. However, we guarantee their quality and offer a specific warranty detailed below.
- Seeds: We accept seed returns (see details in the return policy). Their success depends on several factors, including soil quality, sunlight, watering, and climate. Therefore, no returns, exchanges, or refunds will be accepted after the seeds have been used.
- Other Items (e.g., ornaments, frames, vases, non-living materials): Returns are accepted if the items are intact. Return shipping costs are the customer’s responsibility.
🌳 Live Tree Warranty
We guarantee that you will receive healthy and vigorous trees. Their growth and success in your garden will depend on various factors, such as soil quality, sunlight, watering, climate, and proper care.
Recommendations for Successful Establishment
- Plant your trees promptly after receiving them.
- Choose good soil and a sunny location.
- Mulch and water regularly throughout the first year to promote root establishment.
If Your Tree Does Not Survive the First Year
- Contact us with detailed photos so we can help identify the cause of the issue.
- If the tree was properly cared for, we offer either:
- A replacement, or
- A discount voucher equal to the plant’s purchase value for a future order.
📌 For more details, write to us at info@recoltesauvage.com